Shipping Policy

Shipping Policy

Thank you for shopping with Ahilya Goshala. We are committed to delivering pure, natural, and eco-friendly products safely and efficiently.

1. Order Processing

  • Orders are typically processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Coverage

We currently ship across India. Availability of shipping may vary depending on your location and product type.

3. Delivery Timeline

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote Locations: 7–10 business days

Delivery times may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are calculated based on order weight, delivery location, and product category.
  • Free shipping offers may be available on selected orders or promotional campaigns.

5. Perishable Products

For dairy and perishable products:

  • We take special care in packaging and dispatch.
  • Customers are requested to ensure availability at the time of delivery.
  • We are not responsible for spoilage caused due to delayed acceptance or incorrect shipping details.

6. Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos and order details for assistance.

8. Failed Delivery Attempts

If delivery fails due to incorrect address, unavailable recipient, or refusal to accept the package, re-shipping charges may apply.

9. Cancellation & Refund

Orders can only be cancelled before dispatch. Refunds, if applicable, will be processed according to our Refund Policy.

10. Contact Us

For shipping-related queries, please contact our support team through the contact information provided on our website.